Shipping policy
Shipping Policy
Thank you for shopping with us! We want your experience to be as smooth and convenient as possible, so here’s all the information you need regarding our shipping process.
Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders or during peak seasons, there may be a slight delay, but we will notify you via email if there are any significant delays with your order.
Shipping Methods & Rates
We offer various shipping options to cater to your needs:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
Shipping costs will be calculated at checkout based on your selected shipping method and delivery location.
Shipping Destinations
We currently ship to [list countries/regions you ship to]. If you are located outside of our shipping areas, please contact our customer support team to discuss alternative options.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your package through our website or directly through the carrier’s site.
Lost or Damaged Items
While we do our best to ensure that your order arrives safely and promptly, we cannot be held responsible for packages once they have left our warehouse. However, if your item is lost or damaged during transit, please contact us immediately at [customer support email] so we can assist you in resolving the issue with the carrier.
Incorrect or Missing Information
Please ensure that your shipping address is correct at the time of checkout. We are not responsible for orders that are delayed or not delivered due to incorrect or incomplete address information provided. If you realize there’s an error with your shipping information, please contact us as soon as possible.
Shipping Restrictions
Some items may have shipping restrictions due to size, weight, or regulations. These items will be flagged during checkout, and we will notify you of any special shipping requirements.
International Shipping
For international shipments, please note that you may be subject to customs duties or taxes depending on your location. Any additional charges for customs clearance are the responsibility of the customer. We are not responsible for delays caused by customs.
Returns and Exchanges
Please refer to our [Return and Exchange Policy] for information regarding returns, exchanges, and how to initiate the process.
If you have any further questions regarding shipping, feel free to contact our support team at [customer support email]. We're here to help!